Terms of service

Effective 29 October 2026 · Version 2026-10-28

These terms are an agreement between you and Nuvora Technologies India Private Limited ("Caliper Cloud", "we"), Bangalore, India, for the use of calipercloud.com and the Caliper Cloud console and APIs (the "service").

1. The service

Caliper Cloud provides managed GPU computing for AI: GPU workloads with JupyterLab and a terminal, model serving, and related tools. We choose, prepare, secure and operate the machines your workloads run on. Machines are operated by Caliper Cloud and by independent data-centre and compute partners.

2. Your account

You need an account with a valid email address. You are responsible for activity under your account and for keeping your sign-in details safe. You must be at least 18 and able to enter a contract. Tell us at once at support@calipercloud.com if you think your account has been misused.

3. Credits, prices and billing

• The service is prepaid. You add credits, and what you run draws from them per second at the price shown before you launch. The hourly price includes compute, the disk included with it, and network.
• Payments are processed by our payment gateway. Amounts are charged in Indian rupees at the rate shown before you pay; your bank may apply its own conversion. Indian taxes are added where they apply.
• When your credits reach zero, what you run stops and billing stops. We send alerts before that happens.
• Unused credits can be refunded on request within 12 months of purchase, less any payment fees we cannot recover. Credits used are not refundable. Promotional credits have no cash value.
• Prices follow live market availability and may change for new launches. You see the exact hourly price before you launch, and a running workload keeps the price it started with.

4. Your data and workloads

You own your data, code and models. We access your workloads only to operate, secure and support the service, or where the law requires. Workspaces are deleted when a workload ends; a signed wipe certificate records the deletion. Keep your own copies of anything you need.

5. Acceptable use

You must follow the Acceptable use policy (below), which also carries the rules of the partners whose machines the service runs on. We may suspend a workload or an account that breaks it, and we will tell you why unless the law prevents us.

6. Availability

We work to keep the service available and your workloads running, but individual machines can fail. We do not guarantee uninterrupted service except where a separate written agreement says so.

7. Liability

To the extent the law allows, the service is provided "as is", and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. We are not liable for indirect or consequential losses, including lost profits or data.

8. Ending the agreement

You can close your account at any time. We may end or suspend the service for a breach of these terms. Sections 3 (refunds), 4, 7 and 9 continue after it ends.

9. Law and contact

These terms are governed by the laws of India; the courts of Bengaluru have jurisdiction. Questions: support@calipercloud.com.

Acceptable use policy

Effective 29 October 2026

This policy applies to everything you run on Caliper Cloud. It includes the rules of the compute partners whose machines carry your workloads, so breaking it can affect them as well as us.

You must not use the service to

• break any law, or infringe anyone's intellectual property, privacy or other rights;
• create, store or share child sexual abuse material, or any content that sexualises minors;
• build or run malware, attack or scan systems you are not authorised to test, send spam, or run phishing or fraud;
• attempt to reach the host, other customers' workloads, the provider's private networks or metadata services, or to get around isolation, limits or billing;
• mine cryptocurrency;
• develop weapons capable of mass casualties, or help anyone do so;
• resell or sub-let the service without our written agreement.

What we do

We may stop a workload that breaks this policy, suspend the account, and report illegal activity to the authorities. Report abuse to abuse@calipercloud.com.