Cancellation and refunds

Effective 29 October 2026

Caliper Cloud is a prepaid service, priced in US dollars. You buy credits (any amount from $5), and the GPU computing you use draws from them per second at the price shown before you launch.

Cancellation

There is no subscription and nothing to cancel. You can stop any GPU workload or model at any time from the console; billing for it stops at once. You can close your account at any time by writing to support@calipercloud.com.

Refunds of unused credits

• Unused credits can be refunded on request within 12 months of purchase. Write to support@calipercloud.com from your account's email address.
• Refunds go back to the original payment method and can take up to 30 days to arrive after approval, less any payment fees we cannot recover. Refunds are made in US dollars, the currency credits are priced in; a payment made in rupees is refunded in rupees.
• Credits already used for computing are not refundable. Promotional or trial credits have no cash value.

Failed or duplicate payments

If money left your account but no credits were added, or you were charged twice, write to us with the payment reference. A failed payment is usually reversed by your bank within 5 to 7 working days; a confirmed duplicate is refunded in full.

Service problems

If a machine fails because of a fault on our side, we credit the time lost to your balance. Contact support@calipercloud.com.